Informatics Publishing Limited

B. L. Gupta

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R. N. Parker , B. L. Gupta

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R. N. Parker , B. L. Gupta

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T. P. Ghose , B. L. Gupta , S. Krishna

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B. L. Gupta

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Pardeep Bawa ¹, B. L. Gupta ², Bhawna Sharma ³

Affiliations
1 Jaipur National University & Lecturer Lovely Professional University, Punjab, IN
2 University of Rajasthan, IN
3 Jaipur National University, IN

Abstract

India has recently witnessed big established MNC brands & big Indian Corporate like Reliance, Bharati, Future Group, Aditya Birla Group, Godrej venturing into retail business. The BMI India Retail Report for the first-quarter of 2011 forecasts that total retail sales will grow from US$ 392.63 billion in 2011 to US$ 674.37 billion by 2014. Strong underlying economic growth, population expansion, increasing wealth of individuals and the rapid construction of organised retail infrastructure are key factors behind the forecast growth. With the expanding middle and upper class consumer base, there will also be opportunities in Organised Retail Sector of India's tier II and III cities. The performance of organized retail primarily depends upon service delivery&its quality. In all service firms, customers' perceived service quality is taken as an important element of business success. The primary purpose of this paper was to examine the impact of service quality on satisfaction of customers of organised retail. The study shows that service quality has a significant impact on organised retail customers' satisfaction. The paper adds to the existing service quality-customer satisfaction liaison knowledge through RSQS (Retail Service Quality Scale) which can help a retailer to deliver a better value to the customer.

Keywords

Service Quality, Customer Satisfaction, Organised Retailing.

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B. L. Gupta ¹

Affiliations
1 Department of Mathematics, Govt. Engineering College, Rewa (M. P.), IN

Abstract

Let f(x) be a periodic function with period 2π and integrable in the sense of Lebesgue over ( - π, π). Let its Fourier series be given by f(x) ~ 1/2 a₀ + Σ (a_n cos nx + b_n sin nx).

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B. L. Gupta ¹, H. S. Pande ²

Affiliations
1 Education Management Centre, TTTI, Bhopal, IN
2 Govt. Polytechnic, Shahdol, IN

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Technical education has been making significant contribution to India's economic development. Substantial diversi.fication and enhancement of produchon have been possible mainly because of the competent manpower devel oped by the technical institutions of the country.

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B. L. Gupta ¹

Affiliations
1 T.T.T.I., Bhopal, IN

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The paper highlights the importance of professional training of engineering teachers. A strategy of training needs assessment at in institutional level, occupation level and individual level has been described. Two models for training have been described for in service training of teachers and pre-service training of potential teachers. Significant issues for making the training relevant and reliable are discussed.

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B. L. Gupta ¹

Affiliations
1 NITTTR, Bhopal, IN

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The vision statement indicates the future intents of the institution say after 10 years what it wants to achieve in terms of customer satisfaction. It is expressed in future expectations of the customers and employees. It sets the aspirations and ambitions of the employees.

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B. L. Gupta ¹

Affiliations
1 Govt Polytechnic, Shahadol, M.P., IN

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The paper describes the various facts of staff development. The need for establishing a staff development cell in the context of technical level institution is emphasized. The sample strategy for preparing a staff development programme at institution level and out station level is described. Establishment of a staff development cell at institution level will increase efficiency and effectiveness of the institutional programmes. It would ultimately lead to the generation of resources and creating congenial atmosphere in the institution.

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P. C. Jain ¹, B. L. Gupta ²

Affiliations
1 Industrial Liaison Center TTTI, Bhopal, IN
2 Govt. Polytechnic, Shahdol, IN

Abstract

The knowledge in Science and Technology is advancing at an accelerating rate. This has changed the Indian Industrial Scene and it is ever changing. Present passouts from technician education system are unable to cope up with the changing requirements of the industries.

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B. L. Gupta ¹, A. K. Jamuar ²

Affiliations
1 TTTI, Bhopal, IN
2 New Govt. Polytechnic, Patna, IN

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The National Policy on Education, 1986 has underlined the need for reorganising the technical and management education system to effectively deal I with the changes in economy, social envieronment, production and management process, rapid expansion of knowledge and advances in science and technology.

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B. L. Gupta ¹

Affiliations
1 Education Management, TTTI, Bhopal, IN

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The paper describes the importance of organizational commitment. The characteristics of organizational commitment and its output are mentioned. Reasons for poor organizational commitment are identified on the basis of experiences and discussion with various managers working in the field. Various broad based strategies are described out of which a strategy mix can be selected for enhancing organizational commitment in specific situation.

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B. L. Gupta ¹, P. C. Jain ²

Affiliations
1 Govt. Polytechnic, Shahol(M.P), IN
2 Industrial Liaison Centre,TTTI, Bhopal (M.P.), IN

Abstract

Majority of Industries complain against the Quality of Polytechnic Passouts especially in respect of conceptual understanding of the subjects and the pratical and supervisory skills they require for working on the shop floor or the field. There is a big gap between what is taught by the teachers in polytechnics and what is practiced in Industries.

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R. B. Shivgunde ¹, B. L. Gupta ¹

Affiliations
1 T.T.T.I., Bhopal, IN

Abstract

Quality improvement in Technician Education is concern of every stakeholder of the system. The Quality Improvement need intensified in recent time as never before. A systematic approach was conceived at National level, during 1992. Quality Circle approach as planned change to improve quality was refined and modified to suit in Technician Education. The quality Circle Project was planned and implemented in 28 selected polytechnics all over the country. The selection of these polytechnics was based on carefully designed criteria.

The critical study was carried out to assess and support the Qualify Circle movement in the project polytechnics. This paper is based on the study in India, which gives reality of the outcome of quality improvement attempt. The design, process of implementation, outputs, and impact are explained and presented in this paper.

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M. T. Joseph ¹, B. L. Gupta ²

Affiliations
1 M. P. Bhoj (Open) University, IN
2 NITTTR, Bhopal, IN

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This paper is based on views of 150 respondents and 10 experts on management of educational institutions. The performance appraisal and development system has emerged as human resources building and institution building system for educational institutions. The purposes, outcomes, criteria f or interpreting the outcomes, impact of performance appraisal system and inputs to be given to new cycle are explained in this paper.

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